["Energy Gardener®"] (the "Company") respects the privacy concerns of the users of its website, www.energygardener.com and the services provided therein (the "Site"). The Company thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.
Use of Information: As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company's internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered to enhance your online experience.
The Site's various mailing lists, downloads, special offers, contests, registration and intake forms, and surveys may request that you provide contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information such as your preferred software and interests. Information submitted at the time of submission will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services, and the contents of the Site. The Company may also share such information with our business and promotional partners to further those interests - we will indicate where this is the case. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings as provided below. The Company does not store any credit card information it may receive regarding a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.
The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company's rights or property, other users of the Site, or anyone else who could be harmed by such activities.
The Company may also be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
How We Use Your Therapeutic Information
Energy Gardener® utilises client information to facilitate the provision of hypnotherapy and coaching services. This includes:
- Creating confidential and secure client records.
- Monitoring clients' emotional health and well-being throughout their therapy journey.
Access to Your Information
Energy Gardener® requires access to client information in order to carry out the requested therapeutic work. As part of ethical practice, therapists seek supervision from trained clinical supervisors. During supervision, client work is discussed to ensure safe, effective, and ethical practice. However, any identifying client information will be anonymised. Clinical supervisors maintain the same level of confidentiality as Energy Gardener®, as stated in service and therapy contracts.
In the event of a therapist's long-term illness or death, client data will be securely destroyed, and relevant parties will be notified by a designated individual specified in the therapist's therapeutic will.
If Energy Gardener® believes someone is at serious risk of harm, they may have a duty to report the information to a designated safeguarding lead within the institution where services are delivered (e.g., school, college, workplace), the police, or safeguarding board. In all other circumstances, client information will only be shared with explicit consent from the clients.
Your information will not be sold or rented to third parties, nor will it be shared for marketing purposes.
If you are aged 16 or under, you must obtain permission from your parent/guardian before providing Energy Gardener® with any personal information.
Therapeutic Data Retention and Storage
Unless otherwise agreed, your information will be securely stored for a period of 7 years and then destroyed. Both paper-based and electronic client data are kept securely and protected with passwords. Paper client data is stored in a locked cabinet.
Information You Provide Directly
We collect and store information that you provide to us when you:
- Register for an event
- Sign up for a workshop, course, or training
- Make an enquiry
- Complete a survey
- Provide feedback or file a complaint
- Apply for a job or work with us
- Enter into a contract with us
Children Age 16 and Under: The Company recognizes the special obligation to protect personally identifiable information obtained from children age 16 and under. AS SUCH, IF YOU ARE 16 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If the Company discovers that a child age 16 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child's identifiable information from our records.
Kajabi, our website hosting service, uses the following cookies on the Site:
|Kajabi session cookie
|Tracks your active admin session so you don't need to re-login
|Kajabi affiliate token
|Tracks which affiliate has referred an offer purchase
|Admin bar hidden
Tracks whether the user wishes their admin previewing bar to be hidden
Malware/Spyware/Viruses: The Company and the Site do not permit the use of malware, spyware, viruses, or similar types of software knowingly.
Bulletin Boards and Chat Areas: Guests of the Site are solely responsible for the content of messages they post on the Company's forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (such as user name, email address, phone number) on these platforms, others may collect and use that information, potentially resulting in unsolicited messages. Please exercise caution when using these features and be mindful of the personal information you choose to share.
Choice/Opt-Out: The Site may offer the option to opt-in for receiving communications when we request your information. You always have the choice to remove your name from any email list to stop receiving future communications. To ensure immediate removal, please follow the specific instructions provided in the communications you wish to discontinue. If you encounter any difficulties, you can email us at firstname.lastname@example.org, including a copy of the undesired email, and request to be removed from the mailing list.
Transfer of Information Across Borders: Our site and the information we collect are operated on servers located in various jurisdictions, including the United States. When you access or use the Site and/or our services, your personal information may be transferred to these locations outside your country. The Company's policies ensure that your personal information is protected to the same standard when processed by any Company entity or office worldwide. We also establish appropriate contracts with third-party service providers that contain standard data protection clauses approved by the European Commission to safeguard your information and rights.
Your Access to and Control Over Your Personally Identifiable Information: You have the right to access and control your personally identifiable information held by the Company. Once per calendar year, or as required by law, you can contact the Company to review the information collected about you. If you find any errors, please inform the Company, and they will correct it. To request a review of your personally identifiable information, please email [email protected]om with the subject line: "Personal Information Review Request." You can also ask the Company to delete your user account(s) or, if you don't have an account, your email address and any related data. To delete your user account(s), email [email protected]om with "Delete Account" in the subject line. If you want to delete your email address or other personally identifiable information provided through the Site and/or Services, email [email protected]om with "Delete My Information" in the subject line.
You can also choose to confirm that the Company does not use your personal information in certain ways or opt-out of specific uses of your personal information. This includes situations where your personal information may be disclosed to unrelated third parties or used for purposes different from the original collection or your authorization. If you want to limit the use of your personal data or have questions about how the Company uses it, please contact us at [email protected]om with the subject line: "Privacy Request".
Contact Information for Complaints or Concerns: If you have any complaints or concerns about the Company or about this privacy statement, please contact:
Via email: [email protected]
Via regular mail:
Unit 4, Tollerton Hall, Tollerton, Nottingham, NG12 4GQ
Information provided by you via general e-mail inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business, and is never shared with third parties.
Security/How Your Personally Identifiable Information Is Protected: Security for all personally identifiable information is extremely important to us. We have implemented technical, administrative, and physical security measures to attempt to protect your personally identifiable information from unauthorised access and improper use. We also protect your personally identifiable information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We continually review all such measures and update them when appropriate. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to Company, you accept that you do so at your own risk.
Last Updated: 7th June 2023
DISCLAIMER: This document and all information contained herein are presented for informational purposes only. Nothing contained herein is intended as legal advice. The receipt or review of any information does not create an attorney-client relationship with Energy Gardener™ nor any attorney associated with Energy Gardener™. Nothing in this document is intended to be a substitute for legal advice obtained from an attorney licensed in the appropriate jurisdiction.